Experience Required: Minimum 5 years in any English process

Job Description

We are seeking a Account Manager – English Language Expert to manage and
grow our Italian-speaking client base. The role requires excellent relationship
building skills and English language expertise. You will serve as the primary
contact for our Italian clients, handling accounts, resolving issues, and driving new
business growth through upselling and cross-selling.

Key Objectives

• Drive sales growth by upselling, cross-selling, and acquiring new English
  clients.
• Build strong, long-term client partnerships with English-speaking
  businesses.
• Act as the go-to contact for all client needs, ensuring satisfaction and
  retention.

Daily & Weekly Responsibilities

• Manage B2B English client accounts with a strong sales-driven approach.
• Handle customer queries and ensure timely resolutions (email, phone, chat).
• Process online and back orders through ERP (SAP).
• Execute and support sales & marketing campaigns.
• Generate new leads and convert them into active client accounts.

Skills & Qualifications

• English proficiency (C1/C2) – mandatory.
• Proven experience with 5+ years in client-facing or account management
  roles.
• Experience in customer service and client retention.
• Knowledge of SAP or ERP systems is an advantage.
• Excellent negotiation, communication, and relationship management skills.