SAP Business One Support Team Lead is responsible for leading functional support and enhancement initiatives for SAP Business One (SAP B1). This role combines hands-on functional expertise with team leadership, ensuring effective support delivery, continuous improvement, and successful execution of support-driven and international projects. The candidate will act as a bridge between global business stakeholders and technical teams while managing a team of functional consultants.

Key Responsibilities

Team Leadership & Governance

·        Lead, mentor, and manage a team of SAP B1 functional consultants supporting multiple business units across regions

·        Define support processes, ensure SLA compliance, and drive service excellence

·        Conduct regular performance reviews, training, and knowledge-sharing sessions

Functional Support & Issue Management

·        Oversee end-to-end functional support across SAP B1 modules (Finance, Sales, Purchasing, Inventory, Production)

·        Act as escalation point for complex functional issues and critical incidents

·        Ensure root cause analysis (RCA) and preventive measures are implemented

Project & Enhancement Delivery

·        Lead and manage support-driven projects, enhancements, and change requests

·        Gather and document business requirements and translate them into functional specifications

·        Coordinate with technical teams for customization, integration, and reporting solutions

·        Ensure timely and quality delivery of enhancements within scope and budget

International Project Management

·        Manage and deliver SAP B1 projects across multiple countries and regions

·        Coordinate with global stakeholders, vendors, and cross-functional teams

·        Handle multi-currency, multi-taxation, and localization requirements

·        Ensure alignment with regional compliance, statutory regulations, and business practices

·        Facilitate communication across different time zones and cultural contexts

Stakeholder Engagement

·        Partner with business users to understand operational challenges and provide optimized ERP solutions

·        Facilitate workshops, user training, and process improvement initiatives

·        Maintain strong communication with key stakeholders and senior management globally

Process Optimization & Continuous Improvement

·        Identify opportunities to improve business processes using SAP B1 capabilities

·        Drive standardization and best practices across modules and geographies

·        Promote automation and efficiency improvements

Documentation & Compliance

·        Maintain functional documentation including business process flows, configuration guides, and user manuals

·        Ensure compliance with internal controls, audit requirements, and global data governance standards

Required Qualifications

·        Bachelor’s degree in Business Administration, Information Systems, or related field

·        6+ years of experience as an SAP Business One Functional Consultant leading teams or managing functional support projects

·        Proven experience in handling international or multi-country SAP B1 projects

·        Strong expertise in SAP B1 core modules (Finance, Sales, Purchasing, Inventory, Production)

·        Experience in business process mapping and ERP solution design

Key Skills

·        Strong functional and business process understanding

·        Leadership and team management

·        Excellent communication and global stakeholder management

·        Cross-cultural collaboration and adaptability

·        Problem-solving and analytical thinking

·        Project and change management

·        Knowledge of SQL / basic technical understanding is an advantage

Preferred Qualifications

·        SAP Business One certification

·        Experience in multi-company and multi-country implementations

·        Exposure to reporting tools (e.g., Crystal Reports, Power BI)

·        Familiarity with integrations, APIs, and third-party add-ons

Performance Metrics

·        SLA compliance and support efficiency

·        Successful delivery of international projects and enhancements

·        User satisfaction and adoption rates across regions

·        Process improvement outcomes

·        Team performance and development